Hola Trustpilot
Ask LOLA Beta ×
I am an AI. My responses may contain errors and do not constitute professional advice or contractual commitment. All information must be verified by our human team before being considered valid.
Skip to content

Cart

Your cart is empty

Shipping policy

GENERAL INFORMATION

Currently, you can make your purchase in Spain, Portugal, France, Italy, Germany, Austria, Belgium, the Netherlands, Ireland, Luxembourg and Monaco.

Within Spain, we do not ship to the Canary Islands, Ceuta, and Melilla.

Shipping costs

  • Spain and Portugal (mainland): 4.99€ (no shipments to the Canary Islands, Ceuta, and Melilla)

  • Madeira and the Azores: 150€

  • Other European Union countries: 5.99€

DELIVERY OF YOUR ORDER

Home delivery

You can receive the order at the address of your choice but never in a post office box. If you have chosen home delivery, the carrier will pass by the indicated address and if absent will contact you via SMS or telephone call to the contact number provided in the order. The second delivery will be made on the date agreed upon by phone.

DELIVERY TERMS

For orders placed within Spain and Portugal (does not include Balearic Islands) delivery times are 24 to 48 hours on business days. This period does not include Saturdays, Sundays, or holidays.

For more information, you can consult the following table:


Orders before 13:00h Orders after 13:00h
Monday-Wednesday 24-hour delivery 48-hour delivery
Thursday 24-hour delivery Delivery on Monday
Friday Delivery on Monday Delivery on Tuesday
Saturday-Sunday Delivery on Tuesday Delivery on Tuesday

 

For orders placed to the Balearic Islands or other European Union countries, the delivery times are 3 to 6 business days. This period does not include Saturdays, Sundays, or public holidays.